More info?

Contact us!

03 212 28 28

We carefully select contact lenses that not only correct visual impairment but also fits into any lifestyle. Lenses that give you the comfort and freedom you want. Soft. Flexible. Oxygen permeable. Moisturizing.


That is why we offer you a 100% satisfaction guarantee. Not convinced of the comfort of your EyeDefinition contact lenses? Discover below what steps you need to take in order to get refunded.



NOT SATISFIED?
MONEY BACK !

# 1 DOUBLE

CHECK

Go through the conditions to see if you are entitled to a refund. You can find these conditions below.

#2 CONTACT US

Contact us via 03 212 28 28 every weekday between 8.30 and 17.00. Have your order number ready so we can help you immediately. Provide us with your bank account number so we can perform the refund.

#3 RETURN

LABEL

You will receive a free return label from us so that you can return your order.

#4 REFUND

As soon as your returned order meets all the conditions, we can execute the refund. Keep in mind that this can take 4 to 6 weeks.

1. The minimum amount of purchased EyeDefinition contact lenses must be returned , in the original and undamaged packaging:

At least 4 monthly lenses from a 6 pack

At least 15 daily lenses from a 30 pack

At least 75 daily lenses from a 90 pack


2. A claim must be submitted within three months of the date of purchase.


3. This satisfaction guarantee only applies to EyeDefinition contact lenses that are purchased in Belgium or the Netherlands.


4. All refunds relate 100% to the costs of the lenses. Shipping costs or fees for eye exams or other services are not included in this claim and will not be reimbursed.

CONDITIONS

A network of independent specialists

In addition to the convenience of an e-commerce website, LensOnline works closely with local contact lens specialists to bring you the best of both worlds.

+100

Profesional

opticians

Healthy

Eyes

+500K

TrustPilot

reviews

4.7/5

Expected

delivery

24H

Copyright © 2020 LensOnline.be. All rights reserved.